Frequently Asked Questions (FAQs)

General Questions

What is Zimbabwe Business Index?

Zimbabwe Business Index is a structured business directory and engagement platform designed to connect verified Zimbabwean businesses with customers, partners, corporates, and institutions. It serves as a central reference point for discovering companies by industry, capability, and service offering.

Who is Zimbabwe Business Index for?

The platform is built for:

• Small and medium enterprises (SMEs)

• Corporates and large organisations

• Professional service providers

• Industry associations

• Investors and strategic partners

Any organisation seeking visibility, credibility, or collaboration within Zimbabwe’s private sector can benefit from the platform.

Is Zimbabwe Business Index a government platform?

No. Zimbabwe Business Index is a private-sector initiative. While it supports national business growth and formalisation, it operates independently and is not a government registry.

Is Zimbabwe Business Index the same as a classifieds site?

No. Unlike classifieds or advertising platforms, Zimbabwe Business Index focuses on structured company profiles, credibility, and business-to-business engagement, not one-off adverts or informal listings.

Business Listings

Is it free to list my business?

Yes. A standard business listing is free and allows your company to:

• Appear in relevant directories

• Display core company information

• Be discoverable by potential clients and partners

Premium options are available for businesses seeking enhanced visibility and additional features.

What information is required to list a business?

Typically, you will be asked to provide:

• Company name and registration details

• Industry/category

• Description of services or products

• Contact information

• Physical or operational location

• Supporting documents (where applicable)

This helps maintain the quality and credibility of the directory.

Are businesses verified before being listed?

Yes. Zimbabwe Business Index applies a verification process to improve accuracy and trust. Verification may include document checks, online presence review, and direct confirmation with the business. The depth of verification may vary depending on listing type.

How long does it take for my business to appear after submission?

Once submitted, listings are reviewed. Approved listings typically appear within a few business days unless onboarding takes a little bit longer than expected. If additional information is required, you may be contacted.

Can I update or correct my business information?

Yes. Businesses can request updates or corrections to their listings at any time to ensure information remains accurate and current.

Can I list more than one business?

Yes. If you manage multiple businesses or subsidiaries, each entity can be listed separately, subject to verification.

Visibility & Premium Options

What are premium listings?

Premium listings are paid options that offer increased visibility and positioning within directories. These may include:

• Featured placement

• Enhanced profile content

• Priority exposure in key categories

• Branding opportunities

Premium services are optional.

How do I know if premium visibility is right for my business?

Premium visibility is ideal for businesses that:

• Operate in competitive sectors

• Are seeking more leads or partnerships

• Want stronger brand positioning

A consultation is available to assess whether premium options align with your goals.

Are prices fixed or negotiable?

Pricing is structured, but some visibility or partnership options may be customised depending on industry, category, or scope. Details are shared transparently before any commitment. Partnership tiers overview, benefits, options, pricing, and meeting agenda are available upon creating appointment (accessible either through menu navigation: navigate to Enterprise Partner Ecosystem > Create An Appointment, or by visiting our 'Partner with us' page here.)

Strategic Partnerships

What is the Strategic Partnership Program?

The Strategic Partnership Program is designed for organisations seeking deeper collaboration beyond listings. This includes:

• Industry leadership positioning

• Category sponsorship

• Ecosystem collaboration

• Long-term visibility and engagement

Partnerships are selective to maintain value and relevance.

Who qualifies for strategic partnerships?

Typically:

• Established companies

• Corporates and institutions

• Industry leaders or service providers with national relevance

Partnerships are reviewed and approved to ensure alignment with the platform’s objectives.

Is a strategic partnership the same as advertising?

No. Strategic partnerships are relationship-based and long-term. They focus on positioning, credibility, and influence rather than short-term promotion.

Appointments & Consultations

What types of meetings can I book?

Available appointments include:

• Listing updates and corrections (free)

• Strategic partnership discussions (free, by approval)

Strategic partnership discussions appointment has the following options from which you can choose the nature of partnership being proposed:

• Listing & Visibility Partnership

• Corporate / Institutional Partnership

• Sponsorship or Funding Partnership

• Marketing & Promotional Collaboration Partnership

• Technology / Platform Integration Partnership

• Content & Knowledge Collaboration Partnership

• Sector-Specific Collaboration

• Community, SME & Development Partnership

• Government / Regulatory Engagement Partnership

Each meeting type has a defined purpose to ensure efficient engagement.

Are free meetings genuinely free?

Yes. Free meetings are offered to support onboarding, accuracy, and clarity. Paid consultations apply only to advanced requests including business advisory.

How do I book an appointment?

Appointments can be booked directly through the website through menu navigation to Enterprise Partner Ecosystem > Create An Appointment. You will receive confirmation and meeting details once approved. In some instances a direct call may be made to override some meeting schedules.

Data, Accuracy & Trust

How often is business information updated?

Businesses are encouraged to update their information regularly. Zimbabwe Business Index also conducts periodic reviews to maintain directory accuracy.

Does Zimbabwe Business Index sell business data?

No. Business information is used solely to operate the platform. Data is not sold to third parties.

Can a business be removed from the directory?

Yes. A business may request removal, or listings may be removed if they violate platform standards or fail verification requirements.

Technical & Access

Do users need an account to browse the directory?

No. The directory is publicly accessible. However, certain features or submissions may require account registration.

Can international companies list or partner?

Yes, provided they operate in Zimbabwe or offer services relevant to the Zimbabwean market.

Is the platform mobile-friendly?

Yes. Zimbabwe Business Index is designed to be accessible across desktop, tablets and mobile devices.

Support & Contact

How do I get help or ask a question?

You can contact the team through the website contact us option or book a relevant appointment for direct assistance.

How can I provide feedback or suggestions?

Feedback is welcome and can be shared through the contact us option, or through menu navigation to Enterprise Partner Ecosystem > Suggest An Idea, or during scheduled consultations.

What is the long-term vision of Zimbabwe Business Index?

The platform aims to become a trusted reference point for Zimbabwe’s private sector — supporting visibility, collaboration, and structured business growth over time.